Return Policy
Returns
We want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return within 14 days of receiving the product.
To be eligible for a return:
- The item must be unused and in its original condition
- The product must be returned in the original packaging
- Proof of purchase or order confirmation is required
Returns that do not meet these conditions may not be accepted.
Non-Returnable Items
The following items are not eligible for return:
- Products damaged by misuse or improper handling
- Items returned without original packaging
- Clearance or final sale items
- Digital products or downloadable content
Return Process
To request a return, please contact our support team before sending any item back.
Please provide:
- Your order number
- Reason for return
- Photos or videos of the product if applicable
Once your request is approved, we will provide return instructions.
Refunds
After we receive and inspect the returned item, we will notify you regarding the approval of your refund.
If approved, the refund will be processed to your original payment method within several business days. Processing times may vary depending on your payment provider or bank.
Shipping fees are generally non-refundable unless the return is caused by our error or a defective product.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of delivery with supporting photos or videos.
We will arrange a replacement, partial refund, or full refund depending on the situation.
Return Shipping
Customers are responsible for return shipping costs unless the item received is incorrect or defective.
We recommend using a trackable shipping service, as we are not responsible for lost return packages.
Contact Us
For return or refund inquiries, please contact:
Email: support@creativemsdmy.com